Rental Policies and General Information
Check-in and Checkout
Check-in time is after 4:00 p.m.; checkout time is 10:00 a.m. Due to our high cleanliness standards, not all units may be ready for check-in promptly at 4:00 pm. We ask for your patience and suggest that you have alternate plans available between 4:00 and 6:00 p.m. in case the unit is not yet ready.
All check-ins and checkouts are done at our rental office on the grounds of Seaside Beach and Racquet Club at:
24522 Perdido Beach Blvd
Orange Beach AL 36561
Multiple-Night Minimum Stay
Rental units require a 3 night minimum stay unless otherwise stated. During Holiday periods and times of limited availability, a longer night minimum may be required. We reserve the right to change unit assignments.
Rates
Rates are subject to change without notice.Higher rates apply to houses and holiday periods such as Easter, July 4, Thanksgiving and Christmas. Monthly rates are available at many properties on a seasonal basis. Please call for specific details.
Age Requirement
The individual making the reservation must be 25 years of age or older and must occupy the rental property the entire term of the reservation. Singles under 25 years of age are prohibited unless accompanied by parent or legal guardian. Restrictions may apply regarding the number of people that may accompany a parent or legal guardian. Additional restrictions may apply during the spring break vacation period.
Pet Policy
Sorry, no pets are allowed in any rental units.
Advance Payment
At the time of online booking a credit card advance payment of $200 and reservation processing fee will be required, plus travel insurance, if purchased. The optional travel insurance fee, provides you with protection from unexpected events. The advance payment is due when your reservation is made. If payment is being mailed in and not received within 7 days after the reservation is made, then the reservation will be cancelled.
Methods of Payment
We accept Visa, MasterCard, and Discover credit cards. Other acceptable methods of payment include personal check and money order. Mail to PO Box 527 Orange Beach AL 36561. Please remember to include your reservation number on your payment. All payments must be paid in U.S. dollars. There is a $25 handling fee for all returned checks. A credit card will be required at time of booking for all reservations. No credit card fees will be charged to guests.
Final Payment
We require final payment no later than 30 days prior to arrival, unless otherwise stated. The credit card given at time of booking will be used to charge the final payment 30 days prior to arrival.
Cancellation
Cancellation 30 or more days from arrival date will result in full refund of rent and fees, but will result in the loss equal to the processing fee.
Cancellation 15-29 days from arrival date will result in loss equal to the processing fee and $100.
Cancellation less than 15 days from arrival or early departures after checkin will result in a 100% loss of amount of the rent. The loss can be avoided if: 1) the recommended travel insurance was purchased and the reason for cancellation is covered under the travel insurance policy; or 2) we can re-rent the unit for the full term of the original rental period. The travel insurance fee is non-refundable.
If guest has to shorten their stay or change their unit within 30 days of arrival, normal cancellation penalties may apply, whether travel insurance was purchased or not.
Refunds issued by us will be issued no more than 30 days after departure date of original stay. Refunds are payable to the renter within 30 days after the subsequent re-rent payment has cleared our account. The renter will be entitled to reimbursement of any fees paid to us for goods or services such as golf packages to be procured from third parties on behalf of the renter that have not been rendered or delivered to the renter prior to our receiving the notice of cancellation.
Reservation Fee
All reservations include a $30-$40 reservations fee depending on the unit size and rating. The reservations fee is non-refundable. The reservations fee applies to each separate "stay," even if multiple stays are booked simultaneously. The reservations fee is automatically added to a reservation
Cleaning Fee
Most rental units require a one-time departure clean fee ranging from $80-$125 to be paid by the guest. The clean fee will also be required on monthly reservations and will be applied to each unit booked. If you are staying more than one month in the same rental unit the fee will only be charged on your last month. The clean fee will cover all normal cleaning required after your departure.
Security Deposit Protection
All reservations have the benefit of CSA Insurance Services’ Security Deposit Protection included in the daily rate to cover minor damages that may occur during your stay. If you are renting multiple units, the Security Deposit Protection fee is charged for each rental unit. This insurance plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $3000.00. Any damages that exceed $3000.00 will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3000. Certain terms and conditions apply. Full details of the Security Deposit Protection coverage are contained in the Certificate of Insurance or Insurance Policy. The Security Deposit Protection can be purchased up to, and including at, check-in. By submitting payment for this reservation, you authorize and request CSA Travel Protection and Insurance Services to pay us directly any amount payable under the terms and conditions of the Security Deposit Protection.
Reporting Damage: Please note any damage to the rental unit upon your arrival and report it immediately to our office to avoid possible liability. If any loss or damage occurs during your stay, you must notify us immediately in order for the Security Deposit Protection to apply. We inspect every rental unit after each guest’s departure; if unreported loss or damage is discovered after your stay, we will charge your credit card. The Security Deposit Protection fee is not charged to extended-stays (rentals over 28 days.)
Vacation Rental Insurance
We have partnered with CSA Insurance Services to offer our guests Vacation Rental Insurance Protection.
With Vacation Rental Insurance Protection, you will be covered before and during your trip. Should you have a major medical issue or experience trip interruption due to natural disaster, you will be covered by contacting CSA through their claim process. Guests opting not to purchase the Vacation Rental Insurance, please be aware that no refunds will be available for unforeseen developments such as illnesses, natural disasters and the like; therefore, your trip investment could be lost. This plan does not include stays of 30 days or longer. The fee is non-refundable.
Maximum Occupancy
The maximum number of guests per rental unit is limited at most properties to four (4) persons in a one bedroom, six (6) persons in a two bedroom and eight (8) persons in a three bedroom. Other restrictions may apply.
No Daily Maid Service
While linens and bath towels are included in the unit, daily maid service is not included in the rental rate at most locations. We suggest you bring beach towels. We do not permit towels or linens to be taken from the units except to launder.
Falsified Reservation
Any reservation obtained under false pretense will be subject to forfeiture of advance payment; deposit and/or rental money and the party will not be permitted to check in.
Parking Restrictions
Many rental properties prohibit the on-site parking of recreational vehicles, personal watercraft (boats, trailers, jet skis, etc.) and/or restrict the number of motorized vehicles per rental unit. A parking pass or permit for each vehicle may be required. Ask your reservation agent to inform you of your chosen property's parking regulations prior to making your reservation.
Units for Sale
In the event a property that you are renting is listed for sale, we may find the need to show the property during your visit. We will make every effort to schedule the showing at a convenient time so we do not disturb your vacation.
Terms and Conditions are subject to change without notice.Last updated 10/2/11.
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